Terms & Conditions

Aspire Trade Services Ltd – Terms and Conditions of Works Contract.

We/our refers to Aspire Trade Services Ltd. Updated 18/07/18


  1. Where we have installed a new boiler/heating system onto existing pipe work, this is not covered by our warranty and any repairs to existing pipework are chargeable at the standard hourly rate. This also applies when the existing pipe work has been pressurised by mains.
  2. We do not cover any existing parts of your heating or plumbing system that have not been installed by us.
  3. We cannot guarantee the mains water pressure in your property.
  4. We will make every effort to protect your home from dust and mess, however due to the nature of our work, it is inevitable that there will be some residual cleaning required by the home owner.
  5. It is the home owner’s responsibility to protect carpets and soft furnishings.
  6. If your property is rented, it is your responsibility to make your tenants aware of the scope of works you have instructed and, if required, organise any additional cleaning of the property.
  7. All areas of access must be clear; it is not our responsibility to clear areas of personal belongings, if we do so it is at your own risk. It is the home owner’s responsibility to clear all areas where our operatives need to work. This included attics and cupboards.
  8. It is the home owner’s responsibility to remove any valuable or breakable items from areas of our work before we arrive on site.
  9. It is the home owner’s responsibility to ensure that their property has been maintained in good order to ensure our engineers can work safely and gain access to areas or items in your property without causing damage to items in your property.
  10. Where fixtures and fitting in your property are old or in a frail state we cannot be held responsible if these are damaged or broken where it is clear our engineers have taken due diligence beforehand.
  11. It is not the responsibility of our staff to move items of furniture, washing machines, fridges, if we do move these, it is at the home owners risk, we will not cover any damage to these items or the floor coverings.
  12. We take no responsibility for any additional plaster work or painting that is required after our installation, unless otherwise stated in our written quote.
  13. We take no responsibility for the lifting and re-instatement of finished laminate or sanded flooring and carpets. These should be removed and re-instated by a professional. We will make every effort to lift floor boards with care, any damages to these floor boards will not be covered by Aspire, unless otherwise stated in our written quote.
  14. Should we require access to an area of the property that is not accessible e.g. a plasterboard ceiling, we will take no responsibility for re-instating this unless otherwise detailed in our written quote.
  15. We take no responsibility for re-instating fixtures and fittings that need to be removed, unless otherwise detailed in our written quote.
  16. If floor boards are found to be to be too damaged to be re-laid, we will take no responsibility for providing a joiner, unless otherwise detailed in a written quote.
  17. We take no responsibility for the re-instalment of kitchen units and fitted fixtures, unless otherwise detailed in our written quote.
  18. It is the customer’s responsibility to ensure that our engineers have the required access e.g. through a neighbour’s garden / third party or by unlocking doors. The customer shall indemnify Aspire Trade Services Ltd in all aspects of claim from neighbouring/third party properties arising out the presence of the company and its employees and representatives.
  19. The making good of holes where redundant pipe work or controls existed is not our responsibility unless otherwise detailed in writing.
  20. Where a back boiler is removed, it is not our responsibility to block up the hole in the chimney, unless otherwise stated on a written quote.
  21. Any subsequent joinery or building work required after our installation is not our responsibility, unless detailed in a written quote.
  22. Where pipes or services relating to your property may intrude on another premise or neighbour’s dwelling, it is the customer’s responsibility to ensure the appropriate permissions have been sought.
  23. Once a boiler or bathroom installation has been booked in, a £200.00 + VAT cancellation fee will apply if cancelled less than 72 hours prior to start date, to cover time and productivity lost.
  24. A missed appointment fee of £20.00 + VAT will be chargeable if a service visit or call out is missed.
  25. If we are called out to a warranty call with in our 12-month period and there is no fault, or the fault has been caused by others, we will charge our standard call out charge.
  26. Aspire Trade Services Ltd charges a minimum 1 hour call out for all appointments, regardless of work carried out. If for any reason we are unable to carry out works during attendance, the minimum 1 hour call out fee would still be payable for our attendance, plus the cost of any additional labour time over the first hour, and parts / materials if used.  Any additional time over the first hour is charged in 15-minute increments.
  27. Any additional works must be quoted for in writing before they can be actioned.
  28. Any additional works requested once the job has been started cannot be approved verbally; this must come in writing from the office. Otherwise the works undertaken will be done so on an estimate basis, not a quote.
  29. If a gas leak is found on your property at time of inspection/installation, the trace and repair of this will be chargeable at the standard hourly rate.
  30. We do not offer compensation for engineers arriving late on site.
  31. Unless otherwise stated in writing all our prices are plus VAT at the current rate.
  32. At the completion of every job, someone designated as the responsible person or the bill payer must be on site to sign off the completed works.
  33. If any kind of government funded cash back voucher is used to pay for all or some of the installation cost, it is the client’s responsibility to ensure that they have the appropriate funds in place to pay our invoice on completion of works. It is also the home owner’s responsibility to ensure they have all the correct paperwork and surveys in place to obtain their grant.
  34. We do not offer any kind of compensation for jobs over running the job time stated.
  35. We have the right to charge for additional labour or losses where customer supplied items are not available to us when we need them.
  36. Interest will be charged on late payments – payment terms are strictly 7 days from date of invoice. For any late payments whether in part or in full of an invoice to Aspire, will be subject to the daily interest rate of 3% over base rate, until the payment in full is received.
  37. Where any services or works provided by Aspire is subject to snagging, the customer agrees to pay 90% of the total invoice amount immediately following completion of works. The customer must then provide the company access without delay to allow the snagging to be finalised and completed.  Payment for the remaining 10% balance will be due following completion of the snagging, or within 14 days of the invoice date should access not be made available – whichever is sooner.
  38. If you request an invoice to be reissued with different details from what was given upon booking in the work, an administration fee of £10 + vat will be applied and will require to be prepaid.
  39. Where the customer is represented by a third-party person(s) or agent(s) (such as managing agent, landlord, tenant or other occupier, friend, family contractor or other representative), in the event of non-payment by the customer, the third party will be responsible for full payment unless Aspire Trade Services Ltd has agreed otherwise in writing proper to any works commencing.
  40. We will be under no obligation to provide or issue any guarantees, certificates, or other similar documents to the customer for works, unless payment has been made and received in full.
  41. Where we have agreed to put up fixtures and fittings as part of a bathroom or kitchen renovation which are customer supplied then these must be on site for when we are doing the job, any additional appointments once the job is completed would be charged at the hourly rate/call out fee.
  42. Our guarantee covers our workmanship for 12 months and shall be for labour only, in respect of faulty workmanship from the date of completion. The boiler or products supplied by us are guaranteed by the manufacture and the appropriate guarantee will apply and any repairs required will be carried out by the manufacturer.
  43. Aspire Trade Services guarantee of workmanship becomes invalid if the work/appliance installed/materials supplied by Aspire Trade Services is subject to misuse or negligence / repaired, tampered with or modified by anyone other than Aspire Trade Services Ltd. Aspire Trade Services Ltd accepts no liability for (or guarantee suitability for) materials supplied by the customer or third parties and will not accept liability for any damage or faults as a result.
  44. We take no responsibility for grouting or silicone seals under warranty where it is evident that good care and cleaning has not taken place.
  45. Our engineers have the right to work in comfort. Please, where possible, allow them room to work and where required, as per our risk assessment, the engineer may designate you a safe room in your home for your own safety.
  46. Our engineers have the right to decline to work, without warning, where aggressive or intimidating behaviour is encountered from customers.
  47. We do not have an emergency service for warranty calls. We will prioritise your issue and aim to respond within 48 hours.
  48. If all or some of your gas installation is dangerous we have a duty of care to shut this off without warning, it is not our responsibility to cover the costs of re instating any gas appliances or gas pipe work unless otherwise detailed in our written quote.
  49. We do not cover repairs under warranty due to dirt or sludge build up in your heating system.
  50. Where a customer changes the job spec, or adds on additional works, the customer should seek clarification that this will not delay the works on the property.
  51. Filming, photographing or video and voice recording of our engineers in your property without prior informing our staff is against the law, and any situation will be dealt with appropriate, including our staff stopping work immediately if they feel threatened or violated.
  52. We will share your personal details with the manufacturer when a new boiler is installed, this is purely to enable the guarantee / warranty to be registered.
  53. We will contact you annually when a new boiler has been installed to remind you when the annual service / gas safety check is due to be done. If you do not want this service, then please email the office stating so.
  54. If your boiler is not serviced annually by a gas safe engineer, then the warranty/guarantee will become invalid with the manufacturer.
  55. If a boiler has not been maintained annually by us then we will not request any warranty calls on your behalf out with the initial 12 months from date of installation.
  56. In the unlikely event the customer experiences a problem with the service provided by Aspire Trade Services then this complaint must be put in writing at 28 Salamander Street, Edinburgh. EH6 7HZ or info@aspiretradeservices.co.uk as soon as possible. Upon receipt of this complaint, Aspire Trade Services Ltd will endeavour to resolve this matter within seven working days.

Nothing in these terms and conditions is intended to remove your rights in relation to the quality of our work or relating to faulty goods that are supplied as part of our service.

Still not convinced? Have a look at what our last clients had to say

Gas Safe Register
Ideal Boilers Recommended Installer
Worcester Accredited Installer
Boiler Guide


Please read our business updates in the links below on COVID-19, to find out more about the changes we have made here at Aspire Trade Services.